FAQ
The questions that come up once you are up and running. For step-by-step fixes, see Troubleshooting. For account, sign-in, and billing questions, see Account and billing.
Why is the overlay blank on stream?
That is normal until you start a break. Once you go live with a template, the board appears. Between breaks it is transparent on purpose, so nothing covers your camera.
Why do I see a colored box instead of my graphics?
The overlay is transparent by design, so a solid box is coming from OBS. Check that the source uses your Overlay URL and that you did not add a color background behind it. More.
Why does the board look stuck or out of date?
Right-click the overlay source in OBS and choose Refresh. It reloads and re-syncs from your latest state. Ticking “Refresh browser when scene becomes active” makes that automatic on every scene cut.
Why are my console actions not showing on stream?
Check that the overlay and your studio are on the same account and the links you were given, and that you are connected to the internet. The live board only runs once you have started the break.
Why do the celebration effects have no sound?
Usually you just cannot hear them yourself: OBS sends audio to your stream without playing it back to you. Turn on monitoring for the overlay source and you will. How to do that.
Can I change my overlay layout mid-break?
Showing and hiding widgets is the live layout control: toggle any widget from the console without touching your design. Moving, resizing, or restyling widgets happens on the template, so to change the look, end the break, adjust the template, and start the next break. Your overlay keeps showing the whole time, so the stream never goes dark while you do it.
Why is the overlay still showing after I ended my break?
On purpose. End break wraps the break but keeps your overlay on screen, so you stay looking live while you rate the break and decide what is next. Start the next break to swap the overlay, or hit End stream to blank it. See End the night on your terms.
What happens if the overlay reloads mid-break?
It heals itself. Any reload re-syncs the exact current board, so every sold spot comes right back with no action from you. More in Running the show.
Can I control the break from a different device?
Yes. Your console runs on any device signed into your account, and it stays in sync, so you can run the show from an iPad or laptop and even switch devices mid-break.
Is my Overlay URL private, and what if it leaks?
Your Overlay URL carries a private token, so treat it like a password: it is meant for your OBS, not for sharing. It stays the same between breaks, so you set it once and leave it. If it ever leaks (a screenshot, a screen share), reset it from Dashboard → Channel → Reset overlay URL: the old URL stops working and you paste the fresh one into OBS.
How long can a break run?
A break auto-ends after 6 hours, which is longer than any real break and exists so a forgotten break cannot run forever. End it yourself from the console when you are done.
Where do I see my past breaks?
Your dashboard homepage shows your channel stats and Break History: every break you have run, with its recap and the rating and notes you left at wrap-up.
How do I reuse my setup for next time?
Your setup already is reusable: it lives in your break template. Next time you pick the template, enter tonight’s break details, and go live.